URGENT: 7 DAYS WITHOUT FIBRE - IMMEDIATE RESOLUTION REQUIRED

Dear Vodacom Team

I am writing to formally complain about the unacceptable service I have received.

My fibre connection has been down for 7 days. For the past week I have called your call center at least twice daily. Each time I am told my issue has been "escalated" with no follow-up, no ETA, and no accountability.

The impact is direct: my business is being affected. This level of incompetency and lack of urgency is costing me time and money.

26 years of loyalty deserves better than empty promises. I expect immediate action: 1. A confirmed resolution date within the next 24 hours 2. A senior manager to contact me directly today 3. Compensation for the 7 days of downtime

I look forward to your urgent response.

Kind regards Lindiwe Pholo