GM
Gerard M
1 reviews | Active since Oct 2019
18 Oct 2019, 00:51
Urgency!!
I am still waiting for the confirmation call from Vodacom, my order was approved on the 16th and i was told that one of their consultants will call me back regarding confirmation and delivery, but they haven't called me yet. I called Vodacom customer service to find out what's the hold up and they promised highs and lows that one of their consultants will call me back, i have heard the same thing several times.
I am really frustrated and disguted by the poor service I'm receiving from Vodacom
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Replies (2)
Vodacom's replyOfficial
18 Oct 2019, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
01 Nov 2019, 14:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team
Vodacom's reply01 Nov 2019, 14:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards,Consumer Website Team