Urgencies Ignored

Client app**** via telephone for a new contract on the 06th Of April 2016, confirmation phone call was unfortunately missed that evening. On the 07th Of April 2016, client phoned a number of times during the day for the confirmation to happen before COB that day, as client would only be available the following day. Vodacom telesales people said that a confirmation would happen before 17:00 on 07th Of April 2016 -THIS DID NOT HAPPEN!! Early on the 08th client phoned for confirmation again, a little while later confirmation was made where client explained they could only take delivery on the 08th, Vodacom staff said no, delivery only the 11th. Client then asked if the could collect the device from a branch that day and was told they could do a Transfer. Client goes to a branch tries to do Transfer, telesales refuses it saying client must cancel and reapply in branch, client tries cancelling, it gets refused as device is with couriers (still in 'Vodacom' hands as client has not signed for receipt), not clients problem. Client then arranges at Vodacom World that a 3rd party signs on their behalf on the 11th for delivery as they wont be at the address, this is also refused on the 11th.