EP
Eugene P

1 reviews | Active since Dec 2021

03 Aug 2022, 17:54

Ure after sales service makes me laugh.

I have been patient long enough. For the next 36 months, every day i will review Vodacom on every social media platform and website review i can find. I'm in 2 contracts for 3years that i don't want, when a "non Vodacom" sales consultant obviously working on commission basis sold me it. I explained to this Sales consultant i don't want Data, i want a high speced divice! When my package arrive i receive a mid level device on contract and a secondary contract data sim for the same price per month as a high speced device. I cancelled the contract well within my 14 days. Its a month and a half now, 1st debit went off. I have 7 emails with cancel refrences. So Vodacom, i wanted to take a different contract by u, but after experiencing the after sales service, I don't think so. Come fetch the stuff u sent me,and go. Because i did put a stop order on the debit order by my bank with ure cancellation ref.

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Replies (1)
Vodacom
Vodacom's reply04 Aug 2022, 07:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team