mB
marthie B
1 reviews | Active since Dec 2018
11 Sept 2019, 12:19
Upset with vodacom
I upgrade on my *** I phoned in and asked if I can upgrade so they told us yes so we asked for the package huawei p30 pro with watch add R150 get the p30 lite all will cost R899 so I received my parcel from ram I open it the phones there but no watch I took that package its a great deal and a gift for my wife I phoned the whole day not getting the answer about my watch I want the watch it was in the deal From Mr fw blom
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Sept 2019, 13:49Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Sept 2019, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
mB
marthie B's updateReviewer Update
11 Sept 2019, 15:46I just want my watch the person who helped me didnt say anything when I say I want that upgrade with the watch (huawei p30 pro with free watch (R749) + add R150 get the p30 lite with for R899 if I know I can't do it with a phone call I would have made another plan my wife was so happy when I told her upgrade and she getting that huawei gt elegant watch.
mB
marthie B's update11 Sept 2019, 15:46
Reviewer Update
I just want my watch the person who helped me didnt say anything when I say I want that upgrade with the watch (huawei p30 pro with free watch (R749) + add R150 get the p30 lite with for R899 if I know I can't do it with a phone call I would have made another plan my wife was so happy when I told her upgrade and she getting that huawei gt elegant watch.
Vodacom's replyOfficial
18 Sept 2019, 16:42Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2019, 16:42
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,