Upset Vodacom insurance.

I have am a very upset client. On Saturday i went to vodacom in Fourways because my phone was broken.

I then thought my Samsung A32 was the phone i insured. I was then told the phone that was insured was the A31 (a phone that stopped working ages ago) QUESTION

Why was i not told the phone i insured was the A31 because i would have referred my A32 to be insured. Also When was my insurance taken out on the A31..

I was never informed that the A31 was insured. That contact comes to an end in November and i took insurance out at the beginning of this year not two years ago.

I now don't have a phone cause i spoke to to very rude people in Saturday who are working for Vodacom contractors (V contractors) .

I have been a customer at vodacom for over 15years and now i get this service. This is the most pathetic services i have ever received. I am waiting for my contacts to end and taking my services to another company where i will recieved proper service and i will get the proper communication about my insurance.

My A31 is not working and if i knew that phone was insured. DON'T YOU THINK I WOULD HAVE FIXED IT?????

I have 3 contracts with Vodacom. If i knew this is the service and communication ine gets i would have never opened another contract. I would have gone to another network.

I am actually going onto Hellopeter to complain about Vodacom and V Contractors pathetic