CH
Camelitha H
1 reviews | Active since Jul 2018
21 Nov 2020, 09:48
Upset Vodacom customer
Completely upset by vodacom the way they treated me today. I have handed over my numbers have been deleted without any communication from vodacom and they dont even try to understand the situation im currently in
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Replies (2)
Vodacom's replyOfficial
21 Nov 2020, 13:44 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Nov 2020, 13:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Nov 2020, 12:52Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that our Subscriber Collections Department has been in contact with you on the 21-11-2020 and advised you accordingly with regards to the status of the account. Should you want to query the account further, you can chat directly with our Legal Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2020, 12:52
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Our records indicate that our Subscriber Collections Department has been in contact with you on the 21-11-2020 and advised you accordingly with regards to the status of the account. Should you want to query the account further, you can chat directly with our Legal Team on *** (Free from any Vodacom simcard) Regards Consumer Website Team
Best regards,