Upset new customer
I have recently taken out a new contract being happy with the premium I decided to go with vodacom.
I'm within the 14days and I called the centre numerous times being passed from one dept. To another.
The call was made last Friday I where to get a call today and that didn't happen.I placed cancelation as the top part of the screens touch sensation doesn't work properly.
I need someone to call immediately so I can return the phone and take another brand. ***
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
20 Apr 2021, 14:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Apr 2021, 14:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
23 Apr 2021, 10:46I'm still awaiting for a call .Can someone please arrange to collect the device and get a hold of me.I dont want this process delayed as I need to obtain a new device for work reasons
's update23 Apr 2021, 10:46
Reviewer Update
I'm still awaiting for a call .Can someone please arrange to collect the device and get a hold of me.I dont want this process delayed as I need to obtain a new device for work reasons
's updateReviewer Update
23 Apr 2021, 10:47my email *** or *** please call me urgent
's update23 Apr 2021, 10:47
Reviewer Update
my email *** or *** please call me urgent
Vodacom's replyOfficial
23 Apr 2021, 17:49Dear Roxanne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have sent you an email response. Regards Vodacom Consumer Website Team
We have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Apr 2021, 17:49
Official
Dear Roxanne Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We have sent you an email response. Regards Vodacom Consumer Website Team
We have sent you an email response. Regards Vodacom Consumer Website Team
Best regards,