1 reviews | Active since Jan 2025
Upset longtime Vodacom customer
I have had my account with Vodacom from the time 1st time ever owned a cell phone...My duly upgrade was due - I upgraded recently, and I keep on getting these Teenup charges on the 8th 12 2024 @ time 7.18.53 to 7.19.09 I have been charged 58 times at 8.70 each total of R722.17 - this is only since Vodacom did the upgarde... I have never paid the monthly agreed costs cause it is always above what was agreedd???
This happened in the first month of October/November of which I was told I have to pay - it can't be credited - I since then called the call center - I am told my phone is on top up only and all thiese apps will be requested only and this will not happen again - then why and where dose this TeensUp charges come form - I don't even know what this TeenUp thing is????
And I am told you just have to pay??
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
