BC
Bryn C

1 reviews | Active since Jan 2025

08 Jan 2025, 06:26

Upset longtime Vodacom customer

I have had my account with Vodacom from the time 1st time ever owned a cell phone...My duly upgrade was due - I upgraded recently, and I keep on getting these Teenup charges on the 8th 12 2024 @ time 7.18.53 to 7.19.09 I have been charged 58 times at 8.70 each total of R722.17 - this is only since Vodacom did the upgarde... I have never paid the monthly agreed costs cause it is always above what was agreedd???

This happened in the first month of October/November of which I was told I have to pay - it can't be credited - I since then called the call center - I am told my phone is on top up only and all thiese apps will be requested only and this will not happen again - then why and where dose this TeensUp charges come form - I don't even know what this TeenUp thing is????

And I am told you just have to pay??

0
Replies (4)
Vodacom
Vodacom's reply08 Jan 2025, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
BC
Bryn C's update08 Jan 2025, 08:18
Reviewer Update
Thank you a consultant has addressed my concerns -
BC
Bryn C's update08 Jan 2025, 08:18
Reviewer Update
I appreciate the prompt response
Vodacom
Vodacom's reply08 Jan 2025, 10:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team