Upset Customer

Hi Guys

I’m posting this upset over Vodacom South Africa service; in my twelve years I have been doing business with them I have never experienced such a poor and *********** service from their (Contract Phones) call centre agent ever.

I have a 2-year renewal contract deal with Vodacom and all these years they have been delivering my phone on a timely manner and with accurate information as well as geographical location I give to them. On the 14 March 2022 I called Vodacom to renew my Contract and the renewal was successful I even got an SMS to state my renewal, it’s now almost 2 half weeks without a phone.

At first, they had promised my phone will be delivered a day or two latest, past the 3rd day I made a follow-up apparently they had an incorrect geographical address. Just when I thought this was corrected 2 days later nothing, I then called Vodacom and they pushed me from one agent to another until they directed me to (RAM Courier ***) and I got feedback saying (Awaiting Vodacom to authorise new address). 3 days later I was told a delivery was attempted and I was not there where else no one came in my workplace to deliver not even the security access has their courier record to deliver.

Today 29.03.2022 I called Vodacom and the call centre agent tells me they never had stock for the actual phone I chose, how is it that we have gone through such a lengthy exercise only to get to the point of not having stock? Who else are they doing this to?

If I deal with Vodacom ever again it will be too soon, I could have gone with some else by now I would be a happy customer provided the loyalty I have been with them (12 years).

Vodacom South Africa please cancel my order as well as my contract your staff don’t know any of your products that your selling let alone an inventory of what you have in stock. Contract Number: *** Regards Thato Molefe