UPSET CUSTOMER

Having been involved in the mobile industry for 15 yrs, it is dispiriting to experience today''s mobile transactions. I ported from Vodacom Richards Bay to MTN 15 months ago. Vodacom was not competitive in their offering on the amount of airtime and data I needed. Ten months down the line, out of the blue I receive calls stating that they are handing me over for an amount of R211.93. This is for airtime allocated and not used (apparently). No one can clarify. The Richards Bay people know me, yet no one called me to say there is an issue. I specifically asked when settling my account if there was anything else. As someone who is proud of my own brand name I find the shocking service and lack of people care and engagement more than disappointing. I have paid this amount, but if this was my business I would have credited the customer and followed up with a call. A small amount which is insignificant in the bigger business picture.