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Rozeena O
1 reviews | Active since Feb 2020
03 Sept 2020, 16:59
Upset client. Tired of Vodacom period
Extremely poor service.. Ever since this year I've received nothing but **** service, agents dropping calls, not answering me when I get through.. I setup a debit order for the 25th of each month it never goes through on that day.. They deduct double... This is affecting my credit score... Sick and tired of vodacom... I am at the point of trying our a new network provider.
I cannot deal with incompetence of their staff.. Disgusting. I'm absolutely furious
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Replies (2)
Vodacom's replyOfficial
04 Sept 2020, 07:29Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Sept 2020, 07:29
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Rozeena O's updateReviewer Update
04 Sept 2020, 16:24I complained yesterday.. Nothing was sorted out... Still waiting.. Vodacom!!I am at my very end with this company..So I called to find out what is happening on my account as nothing makes sense anymore.I called in 3 times yesterday they either drop the call, or you have a child answering the call, I guess they are still working from home... Anyway I call through today, and the lady cannot explain what is happening on my account she is so confused, anyway I have recorded this conversation and I will take this matter further. I am still waiting for someone to get back to me... Please don't ever use vodacom!!! Poor and pathetic..
RO
Rozeena O's update04 Sept 2020, 16:24
Reviewer Update
I complained yesterday.. Nothing was sorted out... Still waiting.. Vodacom!!I am at my very end with this company..So I called to find out what is happening on my account as nothing makes sense anymore.I called in 3 times yesterday they either drop the call, or you have a child answering the call, I guess they are still working from home... Anyway I call through today, and the lady cannot explain what is happening on my account she is so confused, anyway I have recorded this conversation and I will take this matter further. I am still waiting for someone to get back to me... Please don't ever use vodacom!!! Poor and pathetic..