Upset client

To whom it may concern

I am very disappointed in the service that you given me and I am very upset about the fact that your company is very fast to let you upgrade your contacts but if you have any issues everyone. i spoken to is *********** to do what myself as an client request to been done not been done...... I did done an upgrade on my contract i have with you everything went well and i did asked the sales lady a bit more about the device and if it have any comebacks or any other problems she said no there is none, i did also asked her if all apps is working on the device as the older version she told me that there is no problem with the new device's and no comebacks. i were exited to get my new phone just to be disappointed when I started to download my apps which I need to have i discovered that two of my apps is not compatible even though it is a new device and i need it i did speak to the team of the specific device and they did confirm that the device is not compatible with the apps I have to install and work with, now this comes directly to vodacom i phoned that same day thet my device had to be collected by your company or your courier company that you are using i received my phone on theusday 8th of march and asked to be returned on the 9th of March when i phoned on Wednesday the 9th they said it will be collected within 5-7 days when i phoned on the 10th and asked about the request of return because i did not receive any refrance number again i was told it can take upnto 5 - 7 DAYS but there where no request done and i did phoned back again on the 11th to find out what was going on on the return then i were told it was only done Friday the 10th but it can take upto 14 working days im very upset with the service i received.....