EB
Edward B

1 reviews | Active since May 2013

02 May 2018, 21:32

Upset

Hi, woke up this morning to see that my Vodacom debit was changed from R55.00 to R219.00. I went to Vodacom in Pinetown only to be informed that my contract had been upgraded. I knew nothing about it and regard this as theft. I now get R5.00 extra minutes but have had to pay R150.00. How can they do this without my permission. I am going to lay a charge of ***** against them. I wonder how many others are caught by the same ****.

0
Replies (1)
Vodacom
Vodacom's reply03 May 2018, 06:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,