Uprade not cancelled and Vodacom not paid back the money.

Kindly note that there was an upgrade that was done on my cell phone of which I never requested.

I have since asked Vodacom to cancel this upgrade on the 25th of July 2018 and advised RAM to return the device to them.

Vodacom has decided to ignore my request and just decided to continue with the upgrade.

Vodacom have since decided to invoice me and debited my account on the 31st of July for the amount of R1,400 of which I never agreed to.

I have called Vodacom countless times since then, asking them to cancel this upgrade and this new contract and nothing has been done about it.

• So far, no one knows where the devise is at, even though I have confirmed with them that RAM has returned it to Vodacom. • No one knows why I was invoiced if the upgrade was cancelled • No one has cancelled this upgrade and the contract is still active • No one has called and advise on one what's happening. • No one knows when will Vodacom pay back my money

I'm very disappointed in the service and the attitude received from Vodacom, I have been a loyal customer to Vodacom for many years and now I'm very disappointed that I waited my money on Company that doesn’t care about customer service.