DB
Daniela B

1 reviews | Active since May 2017

04 Jul 2017, 09:13

UPRADE MESS CONT.3

<p>I'm back, with still no phone. The reversal of the upgrade was finally completed on 3 June, when I re-upgraded successfully. BUT the handset I ordered has been out of stock, which is fine, but 2 weeks ago I was told that the have stock now, and my order is ready for delivery. I have been phoning every day, but the order has not been dispatched. I even have a Waybill number which is non-existing on Vodacom as well as RAM's tracking. This mess started on 8 May, it is now 4 July and I still have no phone. WHAT DO I NEED TO DO???</p>

0
Replies (2)
Vodacom
Vodacom's reply04 Jul 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply04 Jul 2017, 13:06
Official

Dear Daniela,

Feedback has been provided.

Regards,

Cassandra

Best regards,