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Shamal S

1 reviews | Active since Oct 2011

04 Sept 2023, 10:01

Upload speed not working

My fiber upload is not working at all and the download is working at 5mb when I have a 20 mb line. I called the call center and was told to send an email. I did so this morning and still

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Replies (4)
Vodacom
Vodacom's reply04 Sept 2023, 10:03
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

SS
Shamal S's update04 Sept 2023, 10:16
Reviewer Update
this needs to to treated as urgent, I run my business from this property and it is affecting my livelihood
Vodacom
Vodacom's reply04 Sept 2023, 12:05
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply12 Sept 2023, 13:21
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion today 2023/09/12 at 13:17:08, the fibre speed issue has been resolved.  Regards  Vodacom Consumer Website Team 

Best regards,