Uphill battle to just add a router to a contract

Item: Vodacom
Rating: 1
Author: Yvonne W

I ordered the black friday home data sim only deal, not realising it will not work on my cellphone. I now require a router to be added to my contract. Went to menlyn mall, totally unhelpful and uninterested. Tried to call the various vodacom call centre numbers and get passed on from pillar to post or are required to enter a vodacom cell number, which I dont have as I ordered a data sim. I finally got back to someone who told me they would cancel my entire contract, but I havent heard back since. Could a vodacom human please contact me as I need an update status?

Helpful (0)

Replies (2)

Vodacom's replyOfficial

11 Dec 2023, 10:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply11 Dec 2023, 10:03

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Yvonne W's updateReviewer Update

03 Jan 2024, 04:45

I was told the contract would be cancelled and the sim had been converted to a prepaid sim on 19 December 2023. Please advise what the debit order of R305 on 2 Jan 2024 is for?

Yvonne W's update03 Jan 2024, 04:45

Reviewer Update

I was told the contract would be cancelled and the sim had been converted to a prepaid sim on 19 December 2023. Please advise what the debit order of R305 on 2 Jan 2024 is for?