SN
Siyabonga N

1 reviews | Active since Dec 2013

15 Nov 2016, 10:31

UPGRADING WITH VODACOM IS MORE LIKE A DOWNGRADE!!!

<p>WEEEK2: NO PHONE</p> <p>AFTER NUMEROUS CALLS, EMAILS AND SHOP WALK INS.......STILL NO PHONE.</p> <p>AT THIS POINT I HAVE EXHAUSTED ALL AVENUES. CASSANDRA WHO WAS PROBABLY ASSIGNED TO MY CASE , HAS GIVEN ME NO CONCRETE FEEDBACK, ASSISTANCE OR SOLUTIONS.</p> <p><br />THE GENTLEMAN AT THE WORKSHOP BRANCH - NATHI, WAS GREAT AT TRYING TO ASSIST, BUT CAN ONLY DO SO MUCH WHEN ITS THE ENTIRE SYSTEM IN QUESTION. </p> <p>DOES VODACOM WANT MY MONEY OR NOT? ITS AS SIMPLE AS THAT!!</p> <p> </p> <p>CAN SOMEBODY GET THE DIRECT LINE OF THE EDITORS AT THE MAIL AND GUARDIAN NEWSPAPER????</p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 10:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team