Upgrading with Vodacom - BIGGEST REGRET

I upgraded my phone on the 6th of April and it seems Vodacom forgot how to unlock my softblock on my simcard (I was ******) before doing a simswap. I have gone in 8 times and called Vodacom 4 times. Pretty much begging for them to please unlock my simcard because what use is a phone if I have no service or able to even make calls. Every time they told me to wait 48hours and then it will be removed and here I am 2days away from a full month of still waiting. To top it off the contract is on my dads name so I have had to get him to come out of work to verify that I am on his contract. I asked them if I was still expected to pay for the contract even though I haven't been able to use the phone and they said I yes. Upgrading with Vodacom has been the worst decision of my life.