Upgrading was a bad idea

<p>I decided to upgrade my contract and chose a R699 plan on the 10th of January 2017, there was no feedback so i decided to call and was told that my order was not processed and we had to do it again, so we did.</p> <p> </p> <p>2 weeks later I get the phone, assuming the stress this company has caused is over.</p> <p> </p> <p>I now have a bill for R2500 which has been debited, why??????????? no where did anyone say this would happen, the contract price should just change form R509 to R699... not a suprise bill of R2500, and for what, i called the call centre and they can not tell me why, I want Vodacom to pull phone recordings of all my dealings with them to show me where someone had stated this, i can't believe this.</p> <p> </p> <p>Terrible service provider. I want my money back. </p>