Upgrading taking nearly 2 months already

<p>I have been very patient but I cannot keep quiet about this process of nearly 2 months to upgrade and get a working phone…</p> <p> </p> <p>June 7th first upgraded online (Apple CPO deal).</p> <p>Vodacom incorrectly upgraded without a handset (apparently system issue), cancelled upgrade.</p> <p>Upgraded again, this time with the handset.</p> <p>Finally received handset after waiting quite a while to deliver (longer than advised).</p> <p>Headset not working, logged the issue, waited weeks for the pick-up, no pick up.</p> <p>Called and arranged for pickup of handset again, and finally picked up.</p> <p>Waited for over a week (more than advised 4 days) before calling to confirm cancellation processed.</p> <p>Not processed, therefore logged the cancellation and told my upgrade date will be reset today (2 August) to be able to get a new phone/upgrade.</p> <p>Interestingly I checked and my upgrade has not been reset from 2019 to 2017, now it even reads next upgrade only 2021.</p> <p> </p> <p>Then I have been double charged for my handset cost (twice for the first month), previous handset payment finished May 2017.</p> <p>Logged a request to sort out with no response or correction, and now have been debited this wrong amount.</p> <p>Note positive point, I was granted a free gig of data somewhere during the process to apologise for the inconvenience.</p> <p>So right now I have paid for an upgrade fee, handset charge for 2 months, and only had a (faulty) headset for less than a week out of the 2 months.</p> <p> </p> <p>Are you going to charge me for the 2 months (plus maybe a 3rd depending how long this takes) of a faulty headset based on the original upgrade?</p> <p>Are you going to fix the double charge for the headset?</p> <p>When upgrading now again, if I can get my cancellation sorted, are you going to charge me again for another upgrade fee?</p> <p>Am I going to wait 2 weeks to process the upgrade and deliver the new upgrade again?</p>