Upgrading still not sorted out!

Item: Vodacom
Rating: 1
Author: Carla P

Good afternoon Team. I have responded to my previous matter yesterday - but still have not received any feedback. The system still shows that I can only upgrade 2020 (Seriously) after I received an sms stating that I can upgrade in April this year. Yes - the system says contract ending April 2018 but the Upgrade date is still a problem. Please can you get back to me on this.

Helpful (0)

Replies (3)

Vodacom's replyOfficial

21 Feb 2018, 13:44

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply21 Feb 2018, 13:44

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Carla P's updateReviewer Update

05 Mar 2018, 14:46

Still NO Feedback after numerous follow-up!!!!! This has been over a week now!!!

Carla P's update05 Mar 2018, 14:46

Reviewer Update

Still NO Feedback after numerous follow-up!!!!! This has been over a week now!!!

Vodacom's replyOfficial

11 Mar 2018, 14:22

Dear Carla Du Preez,

I do apologise for the delay in response.

I've responded to you via email with feedback.

Thank you for your patience.

Regards,

Vodacom's reply11 Mar 2018, 14:22