Upgrading - Poor Product Knowledge

<p>Good Day Vodacom,</p> <p> </p> <p>I went to upgrade today at Vodashop North Gate Mall. My first time there as I try to avoid Vodashop Clearwater Mall as all my experiences there before was horrible.</p> <p> </p> <p>All went well today except for one important factor the sales rep missed. I upgraded from an older phone and knowingly I asked the rep what about a sim swop as I know I need a micro sim for the new phone. The rep said no its not needed and my sim will fit the new device. All this without once asking or checking my old device to make sure.</p> <p> </p> <p>To no surprise when I got home my sim does not fit the new device so now I have an unplanned trip back to Vodashop tomorrow due to the lack of interest from the sales rep. </p> <p> </p> <p>This is such an inconveniance but lately this service from Vodashop comes as no surprise.</p> <p> </p> <p>Very frustrating.</p>