MW
Matthew W

1 reviews | Active since May 2016

05 May 2016, 17:27

Upgrading - Paying for two phones

I upgraded my vodacom contract. At the time the consultant told me that i'l only start paying my new contract amount when my old contract expires. 1 Month later i'm paying my new contract amount and my old phone bill. Iv never been aware of this and MTN never charged these rates. If i was aware of this i would rather wait than to upgrade early. I feel everyone should be made aware of these extra rates before upgrading.

0
Replies (1)
Vodacom
Vodacom's reply06 May 2016, 05:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards,
Vodacom Consumer Website Team