Upgrading over the phone, worst experience ever

<p>On Thursday the 1st of December 2016 I app**** for an upgrade over the phone via Vodacom Upgrade ********** . The call waiting period was long but it was worth it as I was professionally assisted in choosing my phone and package. I was told that the confirmations dept would be phoning me to confirm my order and so they did the very next day, Friday 02 December 2016.</p> <p> </p> <p>This is where the process started taking a turn for the worse. Upon phoning Vodacom back the very next week, various times a day, always holding for at least 20 min at a time, they realised the order was yet to be processed and still showed pending.</p> <p> </p> <p>I never got any feedback whatsoever and I was always the one doing the follow up. Many times I was promised that it has been escalated to confirmations and will be sorted, yet it never was. Eventually on Friday the 09th of December, after holding for more than half an hour for a team leader I was told it was a technical issue on their side and they have done the confirmation, told me it has been dispatched to RAM couriers and they even gave me my order tracking nr for RAM couriers , K ********** saying it would take about 3 days to arrive ( I have told them from the beginning I am going on holiday and needed the phone ASAP)</p> <p> </p> <p>Finally, after almost two weeks some good news...NOT! Monday 12 December, still no phone, Tuesday 13 December, still no phone, eventually I phone RAM couriers only to find out that the phone has been sent back to Vodacom as the upgrade for some reason has been cancelled! How does this happen? </p> <p> </p> <p>I have spoken to various people at Vodacom today, and a team leader named Brian who said he will re-process everything today and handle it ASAP, but to my dismay he said their systems just went offline and he will phone me back, didn't happen! I phoned him back within a space 4 hours , numerous times, always getting the answer HE IS ON LUNCH!</p> <p> </p> <p>I have lost so much time, energy trying to sort out my upgrade with Vodacom but I have been neglected as a 15 year long loyal client and I am highly dissapointed. And guess what... still no phone, no follow up call, nothing. Only empty promises.</p>