Upgrading Online is impossible and extremely Frustrating

I have had a Vodacom contract for a very long time. My loyalty event extends to frequently recommending Vodacom to people. I was happy, until I encountered the incredibly frustrating process of trying to upgrade online.

The feedback given is sub-par, I have no idea where in the process I am, my applications keep being cancelled, and above all the incredibly patronizing responses from the customer care team have me seriously considering just cancelling my contract.

Here is what has transpired so far: - I ordered a upgrade last week Wednesday - The Upgrade status tracker worked and indicated that I had to wait for an agent which I did.

- After 5 days with no agent phoning me, I checked the tracker again - This time it displayed an error message (See attached) indicating my application did not exist

- I emailed Vodacom Customer Care and the feedback was that the order had somehow been cancelled and I had to re-order the upgrade.

- I did this after which the tracker indicated that the application was in progress and that I had to wait for an agent.

- A short while later I checked the tracker again - It is now yet again displaying the same error, indicating that my application could not be found.

Why are my applications being cancelled? Is this an error with the application tracker?

Telling me that I need to wait for an agent does not resolve my issue.