Upgrading online a nightmare!!!

<p>I decided to make use of the online upgrade service as it saves me time. On 19 September 2016 I was requested to fill in my details and an agent will contact me. Nothing happened. Reference number 35W4X5. I again tried on 24 October 2016 and still no one contacted me. Refence number YMUB5L. Why have an online upgrade service where you anyway have to call the callcentre? In this day and age, if you want to have loyal customers you have to give a service for them to stay loyal. This was a good indication of how much Vodacom is prepared to keep a customer. Needless to say, I will not be upgrading and will switch over to another network that cares about its customers.</p>