PM
Pranitha M
1 reviews | Active since May 2017
30 Nov 2017, 14:01
Upgrading online
I have tried to upgrade online to no avail. I tried upgrading on Black Friday where there was a deal for the iPhone X on a Smart S+ plan plus Beats Solo 3 Wireless Headphones and 20GB once-off data. I received the email acknowledging the request and got a reference number (CGONAS). The email said that someone would contact me within 24 hours but I did not receive a call. I tried calling the call centre numerous times but cannot get through to anyone.
This is really frustrating. All I want is to upgrade. How difficult can this be.
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Replies (2)
Vodacom's replyOfficial
30 Nov 2017, 14:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Nov 2017, 14:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
PM
Pranitha M's updateReviewer Update
05 Dec 2017, 06:06That’s clearly a copy, paste reply. It is now the 5th day since the first post and still no one has contacted me regarding this. I’ve been a Vodacom customer for many years, with more than one contract at a time, but clearly my business means nothing to you.
Should I look elsewhere?
PM
Pranitha M's update05 Dec 2017, 06:06
Reviewer Update
That’s clearly a copy, paste reply. It is now the 5th day since the first post and still no one has contacted me regarding this. I’ve been a Vodacom customer for many years, with more than one contract at a time, but clearly my business means nothing to you.
Should I look elsewhere?