Upgrading of contract
Friday 22 Jan 2021 upgraded, not staying in town, so made arrangments to go in to town to sign contract and collect phone, a problem accure on my contract and the sales person said it will take 24 hours to be rectified and the phone will be couriered on Monday 25th Jan. Tuesday morning 26th Jan received a message this issue wil only be resolved by 29th Jan. How can the sales person make promises, but at the end of the day it takes 7 days to be resolved in stead of 24 hours.
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Vodacom's replyOfficial
26 Jan 2021, 11:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Jan 2021, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team