Upgrading never felt so ****ty before
<p>I hold a contract with Vodacom and i have an active prepaid sim card with them. I called them last week to query an updgrade on the prepaid sim.</p> <p>I was told very rudely that my profile is not strong enough to take this contract out (which was R349 pm contract). I then called customer service to find out what exactly is wrong as the previous consultant informed me account is not financed which meant (according to him) i have missed a few payments (keep in my i pay via debit order) - anyway... customer services confirmed my account is up to date and no missed payments but its due to not being with Vodacom for a long period of time that I cannot get what i want and I need to consider their choice for me!!!</p> <p> </p> <p>I then called into sales and spoke to another gentlement who was not bothered to entertain me at all and he said i need to send me payslips and so on to to specific email address.</p> <p>I am still awaiting feedback! </p> <p> </p> <p>I honestly moved to Vodacom for the coverage and potential service however I have never ran from pillar to post in my life just to take out a contract. No other network has told me i cannot get a contract because i have not been with them for a sufficient amount of time.</p> <p> </p> <p>I am offering my prepaid to be converted to contract for 24 months which is business! Let me know if you not interested in accomodating me.</p>
Reference number - HMWYPU
Reference number - HMWYPU
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Still waiting for someone to call me
Still waiting for someone to call me
Dear Wafeeka Davids,
I do apologise for the bad service received and inconvenience caused.
We are glad to hear of the service that you received on your latest review. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards,
UW
Dear Wafeeka Davids,
I do apologise for the bad service received and inconvenience caused.
We are glad to hear of the service that you received on your latest review. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.
Regards,
UW
