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Thomas M

1 reviews | Active since Dec 2010

03 Feb 2024, 11:50

Upgrading contracts without customer permission

Vodacom has, for the second time in 4 months, upgraded my contract without my permission. I have emailed them about it, but have received no response to my email. This seems to be a deliberate policy.

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Replies (4)
Vodacom
Vodacom's reply03 Feb 2024, 16:04
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Vodacom
Vodacom's reply05 Feb 2024, 16:13
Official
 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that we were unable to reach you telephonically as the number you have provided has 9 digits. We have rep**** to you via email address: *** Regards,  Consumer Website Team
TM
Thomas M's update05 Feb 2024, 21:34
Reviewer Update
You sent an email where you asked me to put my ID number, Vodacom account number, and address in an email?? And this is regarding a complaint that you did not comply with the POPIA act?? Do you realise that you are again in violation of the POPIA act??
TM
Thomas M's update09 Feb 2024, 09:08
Reviewer Update
It seems that you have decided to ignore this complaint now...