RT
Ria T
1 reviews | Active since Aug 2016
12 Aug 2016, 14:08
Upgrading
<p>On the 12th of July I tried to upgrade online. I have always done my upgrades in the past this way. They have approved the upgrade and told me I would receive it within 3 days. On the 19th of July, I still did not receive it. I called the upgrade department and they told me that the parcel was returned by the courier as there was no such address. Someone at Vodacom took down the wrong details. They told me that they would have to reverse the upgrade before they can do a new upgrade. Everytime I call in they tell me a request has been sent to some department but nothing is done. I phoned again today and I was told the same story. Now a month later, I still dont have my device! I have never in the past had such bad service from Vodacom and always told people to make use of them but after this, I dont think I will do so again.</p>
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Replies (3)
Vodacom's replyOfficial
12 Aug 2016, 14:28Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2016, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
RT
Ria T's updateReviewer Update
22 Aug 2016, 14:04I was contacted by a kind gentleman that promised it would be sorted out and he also gave me 5gb data free for a month. However, when I called today, the problem is STILL NOT resolved and I still dont have my upgrade device! This is absolutely poor service from Vodacom whether they have a new system or not.
RT
Ria T's update22 Aug 2016, 14:04
Reviewer Update
I was contacted by a kind gentleman that promised it would be sorted out and he also gave me 5gb data free for a month. However, when I called today, the problem is STILL NOT resolved and I still dont have my upgrade device! This is absolutely poor service from Vodacom whether they have a new system or not.
RT
Ria T's updateReviewer Update
13 Sept 2016, 14:18It is now exactly two months ago that I started with the upgrade at Vodacom and the problem is still not sorted out. Offline, must still be reversed, new system - just some of the answers I get and that is as far as it goes.
RT
Ria T's update13 Sept 2016, 14:18
Reviewer Update
It is now exactly two months ago that I started with the upgrade at Vodacom and the problem is still not sorted out. Offline, must still be reversed, new system - just some of the answers I get and that is as far as it goes.