1 reviews | Active since May 2016
Upgrades with Vodacom ENDLESS PROBLEMS
I am very UNHAPPY first I haveto struggle to do an upgrade now I have signed up for a new contract now the deal on the quotation is totally different to what I have signed up for aswell as the pricing...
I have signed up for the following ...
DEVICE HUAWEI R219h LTE Mifi Router (CAT4) 90 GB Data Sim + 10 GB Video Ticket ( 60 GB Anytime Data + 30 GB Night Owl Data R299 PM X 36 Months ) I also asked to add the Contract cover for R6.99 Total of R 305.99 PM
The quotation does not look anything like the above what I have chosen aswell as the total amount payable for each month. Please have a look into this matter Reference and Quotation numbers have been provided
If this is the case I would rather not upgrade and just cancel the upgrade easier than having problems with everything if this cant be sorted then I will have no choice than to just cancel ... Will this problem be able to get sorted please ?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went through your account and the upgrade quote and advised accordingly. Please find your waybill number for your order, you will be able to track once the order is released to RAM: K***
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we went through your account and the upgrade quote and advised accordingly. Please find your waybill number for your order, you will be able to track once the order is released to RAM: K***
Regards,
Vodacom Consumer Website Team
Best regards,