Upgrades that don’t work

I have a been a long time Vodacom customer and upgraded multiple times. I did an upgrade (sim only) on 6 December 2025 and on 1 Jan there was no upgrade. I called customer care, they said it is scheduled to only kick in 1 Feb and not 1 Jan and that I need to contact upgrades department today. I contacted upgrades, they gave me the run around and then sent me to customer care, an hour later it’s just sorry there is nothing we can do.

The new upgrade is cheaper and has more benefits, I asked the consultant what happens now when I run out of minutes and she says I can just buy more minutes. I upgraded to this new package knowing I would be getting more minutes at a lower rate, now I need to pay more and get less and all Vodacom can do is shrug their shoulders.

I have never had ver experienced this and if this is what you do to loyal long term customers then imagine what happens to new or inexperienced cusomters.