UPGRADES TAKE FOREVER

Your upgrades department does not know turn around times. Yesterday I was upgrading one of my lines online but there was a system issue. I opted to speak to a consultant who called me and we processed the upgrade. I was told I’ll get a sms to confirm it which I did but your bot could not pick it up so I have been waiting for someone to call. I escalated this to your social media team who has been trying to get someone to call me just to complete the process and I have still not got a call. I only gave 2 starts instead of one because the guy from social media who called me was helpful he even sent an urgent email yesterday and I am STILL WAITING. If your online system was not down the process would of been much quicker!