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SYLVAN QUINTIN ROMEO VOLMINCK
1 reviews | Active since Jul 2011
02 Apr 2024, 07:42
Upgrades reverse to cancel contracts
Service from Vodacom is really getting worse. My account QC454087-5 was messed up with the upgrades. I phoned in twice to reverse but nothing. Evens this tobi system of theirs is not user friendly. Nobody evens responsed on my previous review. It just shows the service I received.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
02 Apr 2024, 07:42Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Apr 2024, 12:49Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the reversals was processed. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Apr 2024, 12:49
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the reversals was processed. Regards Consumer Website Team
Best regards,
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
02 Apr 2024, 13:39We'll if that's the case why was I over charged on my account. I was charged for handsets on these contracts that I never took out. Those I received was explained to me as rewards but actually added to my account. My previous statemnts was R1853 only to see that after that it's almost R2400 a month. These needs to be correct so I can cancel the contracts that needs to be cancel as Vodacom is becoming a liability to me. I'm awaiting feedback.
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SYLVAN QUINTIN ROMEO VOLMINCK's update02 Apr 2024, 13:39
Reviewer Update
We'll if that's the case why was I over charged on my account. I was charged for handsets on these contracts that I never took out. Those I received was explained to me as rewards but actually added to my account. My previous statemnts was R1853 only to see that after that it's almost R2400 a month. These needs to be correct so I can cancel the contracts that needs to be cancel as Vodacom is becoming a liability to me. I'm awaiting feedback.
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
04 Apr 2024, 06:02I am still waiting for somebody to contact me. My bill is R4800 and its never been that high. Your accounts dept needs to investigate and contact me urgent. Payment will be done as soon as this account is fixed. Somebody messed up big time. You saying all calls are recorded you really need to go listen to all calls. Don't let me wait too long. This matter is serious and urgent but it seems like Vodacom do not take it serious.
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SYLVAN QUINTIN ROMEO VOLMINCK's update04 Apr 2024, 06:02
Reviewer Update
I am still waiting for somebody to contact me. My bill is R4800 and its never been that high. Your accounts dept needs to investigate and contact me urgent. Payment will be done as soon as this account is fixed. Somebody messed up big time. You saying all calls are recorded you really need to go listen to all calls. Don't let me wait too long. This matter is serious and urgent but it seems like Vodacom do not take it serious.
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
09 Apr 2024, 10:39The 08 April and I am still waiting for somebody to respond or give feedback on this account on what was investigated.
This issue is serious and your response to this matter proofs that vodacom is not taking their customers serious
This issue is serious and your response to this matter proofs that vodacom is not taking their customers serious
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SYLVAN QUINTIN ROMEO VOLMINCK's update09 Apr 2024, 10:39
Reviewer Update
The 08 April and I am still waiting for somebody to respond or give feedback on this account on what was investigated.
This issue is serious and your response to this matter proofs that vodacom is not taking their customers serious
This issue is serious and your response to this matter proofs that vodacom is not taking their customers serious
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SYLVAN QUINTIN ROMEO VOLMINCK's updateReviewer Update
09 Apr 2024, 10:39In fact the 09 April.
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SYLVAN QUINTIN ROMEO VOLMINCK's update09 Apr 2024, 10:39
Reviewer Update
In fact the 09 April.