Upgrades promised still not correct after 3 months

I have been a client of vodacom for years with 6 contracts. Last year November i phoned the cancellation line to give notice to cancel 4 of the accounts contracts and rather keep them as pay as you go. this was around 10 November 2020.

The person that i spoke to was Denville (***). he then convinced me not to cancel the contract but rather to upgrade it to a 250meg line contract for R29 a month and then on top of that i need to add only R18 (thus per phone R47 per month) then i can get 2.25gig data a month per line. I really sounded good and decided to take it because these numbers my 4 kids use and i am willing to pay that amount for their phones.

After that he said that my main number is also up for an upgrade and if i do it now i will get 5gigs of date and 250min of talk time for a specific price and i also accepted that offer.

So 1 December expecting our new contracts to be in place as promised the 4 contracts for the kids only have the 250megs data on and my main line only has the 5gig data but no talk time.

As soon as i realised it i went into Key West Vodacom to ask them to assist me with this problem because i have written everything on a piece of paper. the guy there then sent in an escalation to ask Vodacom to sort the matter out because he cant do it at the branch. 24 hours later my 250min was added but nothing on the kids account. i then did not have time at that point and thought maybe the data will only show in the new month.

So 1 January arrived and there the kids again only have 250megs and i only have a 5gig data but no voice. Off i go again to Vodacom Key West where the staff did not really look if they want to help me and said if i did the upgrade on the phone i need to phone them myself and sort it out with after sales they can not help.

Got home phoned the number the lady gave me in the store and there it goes...no sorry mam wrong number this is the number you need to phone.... phone then and ask them to fix it please after talking to 3 different people. they confirmed all is accurate now. i will get the 5gig data and 250min and the kids will have each 2.25gigs of data.

24 hours later my main line was fixed and happy to say now on 1 Feb my data and voice is showing correctly on my contract.

But unfortunately the kids again only received 250megs. (this is now already 3 months of contracts that i did not want) phone again today after speaking to 2 people the lady say no she can add 2gig of data to each line but at the cost of R88 extra per line. That is not what was promised to me. while we were still discussing the issue and that it can not be correct because then i dont want the contracts the line dropped for one or other reason (very convenient). I have just spent 15minutes explaining everything so the person knows exactly what needs to happen and have all my details in front of her but can not phone back...no i need to start the whole process from start.....

If this is how much admin it is in upgrading with vodacom in the future i am rather going to another service provided as soon as my contracts end. I feel i have waisted so many hours trying to sort this out that the contracts is not worth it.

I think Vodacom can call me this time to get it sorted and give me what was promised to me.

this contracts