JS
Johan S
1 reviews | Active since Aug 2015
09 May 2017, 19:46
Upgrades Process is Terrible
<p>The suposed online upgrades process of Vodacom, which is supposed to be streamlined, made a mistake by delivering the new phone in a box, without the phone in the box! Now the process according to the support centre is going to take anothe 7-14 working days to collect the incorrectly delivered package, then only can the new upgrade, with the phone in the box this time, be delivered. Terrible!!</p>
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Vodacom's replyOfficial
10 May 2017, 07:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2017, 07:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,