vP
varsha P

1 reviews | Active since Nov 2017

27 Nov 2017, 15:01

upgrades needs an upgrade

i took up an upgrade on 18 May 2017 and cancelled it the very same day. To date i am unable to take up any other upgrades until this is corrected. i have called several times and just keep being transferred. Do you have any idea how long it takes to get through to begin with??

0
Replies (2)
Vodacom
Vodacom's reply27 Nov 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply02 Dec 2017, 10:58
Official

Good day,

As per your service request ***, your upgrade has been reversed. Please contact *** should you wish to upgrade or log onto www.vodacom.co.za

Please accept our apologies for any inconvenience caused.

Regards,
RM

Best regards,