upgrades incompitancy
I have been a client of theirs for 20 years last 3 to 4 years I have been struggling with every single upgrade.
Current situation. 3 weeks ago I asked to upgrade my data contract and the person said and confirms the amount and he confirms he will call me back the next day at 10. a week later i phone back to be told that the deal i was given the week before does not exist anymore
so i lost out on. a deal because someone did not keep their end of the deal.
any way i put in the order on the new price that is more in the long run but i need the data. thinking ok the device is taking a bit longer but i will be patient. today is the 1st and no new contract is loaded on my profile.
it took me 1 hour to get to an agent that refused to put me through to a team leader and got upset when I told him he is not in a position of authority and he can t help me. all he said is there is a quote on the system but never ordered and he doesn't know why. I said I want o to hear from a supervisor or team leader in 5 min because they never call you back and to my surprise, no one has called me back
With my last upgrade, I was compensated with 2gig data a month and that too has been taken away for the last few months and everyone is just lifting their shoulders. because no one knows why. so I want Vodacom to get this resolved without damaging my own business any further.
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
01 Mar 2021, 13:3313:00 no call back n 1.5 hours phoned again only waited 5 min for a system to tell me all consultants are busy and call back later phoned again another 5 min and phone been dropped in my ear. phoned again and again 5 min and yet again no answer so I phoned the normal customer care with my main number, and within 3 min I get to a consultant and she is very friendly and I know she cant help me but she will try and get someone to call me back as soon as she can. 13:19
's update01 Mar 2021, 13:33
Reviewer Update
13:00 no call back n 1.5 hours phoned again only waited 5 min for a system to tell me all consultants are busy and call back later phoned again another 5 min and phone been dropped in my ear. phoned again and again 5 min and yet again no answer so I phoned the normal customer care with my main number, and within 3 min I get to a consultant and she is very friendly and I know she cant help me but she will try and get someone to call me back as soon as she can. 13:19
's updateReviewer Update
01 Mar 2021, 14:27within 30 min, I get a call from the retention department speaking to Morwa Makau. and he received the email from Veronica Ngeope. I was on the line with him for 25 min and the order was placed and everything was cleared up. Both these people gave me friendly and fast service Now waiting on the confirmation department and hoping that no more hiccups happen. these two people had to deal with a very upset client because of others not doing their job properly. well done to them both.
's update01 Mar 2021, 14:27
Reviewer Update
within 30 min, I get a call from the retention department speaking to Morwa Makau. and he received the email from Veronica Ngeope. I was on the line with him for 25 min and the order was placed and everything was cleared up. Both these people gave me friendly and fast service Now waiting on the confirmation department and hoping that no more hiccups happen. these two people had to deal with a very upset client because of others not doing their job properly. well done to them both.
Vodacom's replyOfficial
01 Mar 2021, 14:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2021, 14:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Mar 2021, 16:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thank you for letting us know that your query was sorted.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2021, 16:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Thank you for letting us know that your query was sorted.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,