Upgrades - fiasco

<p>I upgraded my home data contract from 2 GB on 28 Sept 2016 to 10 GB and received the new sim on 4 October. To date, after calling every single month, spending 45 min plus on each call I still have not been upgraded. To top it all I cant even cancel because the first service request (to upgrade) hasn’t been actioned.</p> <p> </p> <p>I’m trapped to wait indefinitely until they decide to do something. I’ve been told I can’t cancel until they’ve done something …. This is nuts.</p> <p>Ref 1- ********** -4590-31</p>