UPGRADES FAULT & GOT ALL MY DETAILS WRONG - ***!!!!!!!!!!!!!!!!!!

So Vodacom...YOU MESSED UP MY DELIVERY ADDRESS AND YOU SENT THE SMS TO A PREPAID NUMBER AND YOU DID NOT EVEN HAVE THE COURTESY TO CALL ME AND EXPLAIN HOW YOU IN THIS DAMN DAY AND AGE GET EVERYTHING SO DAMN WRONG. ON THE COURIER APP IT SAID MY PARCEL WAS OUT FOR DELIVERY ON THAT DAY BUT I NEVER RECEIVED MY PARCEL THEN YOU REFUSE MY REQUEST TO DELIVER AT 2 SEPERATE PLACES AFTER YOU MESSED UP SO DAMN BADLY BUT YOU ARE REFUSING TO TAKE ACCOUNTABILITY BECAUSE OF YOU MY CHILD HAS NO PHONE TO USE FOR SCHOOLING PURPOSES YOU DISTRUBED MY SON THAT IS WORKING CAUSE YOU CALLING THE WRONG NUMBER WHICH BY THE WAY I CANCELLED SO ANYONE COULD HAVE CALLED THE COURIER TO CHANGE THE ADDRESS. THERE YOU GOT EXTREMELY LUCKY AS MY SON IS STILL USING THE NUMBER NOW I DO NOT HAVE MY PHONES AND I CANNOT GET HOLD OF YOUR UPGRADES DEPARTMENT. WHAT KIND OF SERVICE IS THIS WHERE YOU JUST SIMPLY IGNORE THE ISSUE. CAN THE HEAD OF YOUR COMPLAINTS DEPARTMENT CALL ME CAUSE HONESTLY THE MANAGERS IN THAT UPGRADES DEPARTMENT IS NOT REMOTELY INTERESTED IN SORTING OUT THEIR DAMN F@#$%# MESS THEY MADE. *** IS MY NUMBER