DC
Daniela C

1 reviews | Active since Aug 2013

09 Mar 2025, 19:05

******* UPGRADES DONE ON INACTIVE NUMBERS - THEN THEY BILL YOU R1300 EXTRA EVERY MONTH.

VODACOM outsourced a sales team to do upgrades. They RE-ACTIVATED the number *** – which HAS BEEN CANCELLED 7 YEARS AGO. I HAVE DONE EVERYTHING TO CANCEL THIS NUMBER. They have all the recordings that i did not want to upgrade nor use this number. ****MERS! They then make you find out which company upgrade it. THIS NUMBER MUST BE CANCELLED. This must be refunded in full. CANCEL THIS NUMBER IMMEDATELY. THE UPGRADE WAS *******. I DID NOT WANT AN UPGRADE. Dont believe the person phoning from Vodacom re hello peter either . They just try to make as if they are fixing the problem. I see many reviews about the same thing.

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Replies (1)
Vodacom
Vodacom's reply10 Mar 2025, 08:14
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team