Upgrades dept failure.

I'm very upset with Vodacom and my upgrade. I have spoken to Vodacom/Ram Couriers daily about my upgrade. After doing my online upgrade a consultant phones me, I caant get my wife to sign for the phones on my behalf as I work out of town. So we have to do a change of delivery. Which was done. I phone again today to find out it has been canceled and returned to Vodacom because it hasn't been released by vodacom. What more can I have done, I have phoned everyday!!!! Ram tell me to speak to vodacom upgrades, then vodacom upgrades send me back to Ram, then back to Vodacom. A complete dog show. This happens every day. I would like an email address of someone in management that I can speak to. Clearly it doesn't help talking to a different person/consultant every day. I think I should move to mtn or cellc who are far cheaper than Vodacom?! Ive tried to be a loyal customer but that clearly means notjing.