Upgrades call centre

I've done an upgrade yesterday (30 March 2016) and according to the website it is next day delivery.<br> 1st off I have phoned the call centre 3 times today so far each time holding on in excess of 20 minutes, you then hear the agent picking up the call (as you can hear background noise) and either transfers you back into the cue or hangs up the call. I've jumped from 0 in the cue back to 3 in the cue on 2 occasions.<br> <br> 2nd I do not have a waybill number to check when my order will be delivered. As I am a consultant and not always at the office I need to ensure that I am here for the delivery.<br> <br> I am slowly but surely starting to get fed up with the absolute shocking service from Vodacom. Your website half of the time gives errors in the MyVodacom site and your call centre staff are clueless.<br> <br> If I don't get feedback on this shortly you can go ahead and cancel my upgrade and I will port my numbers over to Cell C