‘Upgrades’ are a ****

Phoned me to sell me one of their R216 modems, which is a downgrade to their previous model. First they conned me into believing that the special is to apologise for bad service or something. Battery doesn’t last nearly as long. It was supposed to be R149. Now all of a sudden they are debiting my acc for over R600 and they did not even ask my permission to use my acc or on which date they should debit. Can not get through to a human on any of their ‘new improved’ numbers. Maybe to avoid clients logging complaints? I will never take out another contract with Vodacom. No transparency in business dealings nor any ethical values. Even your branch staff are arrogant. I feel ******* and ****med. And there is nothing a client can do about it because the grace period is over. It seems that just as long this conpany gets their money, they don’t care how they get it.