MT
Moira T
1 reviews | Active since Apr 2025
01 Feb 2026, 02:21
Upgrades and Extending Lies!
Me and my husband were supposed to upgrade on 1 Feb 2026. The system wont allow me to upgrade saying I have to wait 60 days because I was declined not long ago. Long story short I have been a client of Vodacom for 4 years plus never missed a payment, tried to apply for a tablet for my son to assist him with school work, now due to them declining me for a stupid tablet I cant even upgrade!! My husband's date suddenly moved to july 2027!!!! How does this happen now the contracts are becoming 48 months thats not the agreement Vodacom can cancel our contacts We have been faithful paying customers for years and this is the service we get. We will take our business elsewhere
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Replies (1)Vodacom's replyOfficial
01 Feb 2026, 07:44 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Feb 2026, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
