Upgrades - Account verification - 3 Times!?

I have recently upgraded one of my contracts, supposed to be a surprise for my wife.<br> I had to go through the authentication process, which is understandable. I authenticated myself as the account holder. The upgrade process started - I stated clearly that this would be a surprise for my wife - they called my wife anyway to re-authorize the upgrade. then then ruined the gift, my wife called me immediately to find out what was going on. when I complained to the person handling the upgrade she told me that she never mentioned anything to my wife about the upgrade - she **** to me - she had, in fact, spilled the beans. <br> <br> I have since tried to upgrade another one of my contracts and the same thing has happened. I have authenticated myself as the account holder, and a re-authentication call to one of my contract lines needs to be made. why the double authentication? Vadacom then Authenticated the entire transaction a third time when delivering the phone where a copy of my ID and proof of residence is required before I receive the package. <br> <br> How many times must i prove that i am the account holder? 3 - all for a stupid upgrade?<br> I can just as easily do it online and save myself the hassle