Upgrades

Truly upset with the service received. Called in for a general enquiry on my account as I am due for a upgrade. Spoke to a consultant that clearly doesn't know what she is doing and is swearing during the call. I started the call by saying I want a 24 month contract and do not want to be paying more than I'm currently paying. I had to repeatedly ask the devices name as the full description was not given from the start and during process. After all the needed details was taken I was informed that she made a mistake on the monthly amount as she has quoted me on 36 months and not 24 on which was agreed on. New contract was promised to be mailed and I would be contacted by their department to confirm the contract before COB. This was Monday 2024/08/12. Device was promised to be delivered before 2024/08/16. Until now, I was not contacted by anyone, no contract received and I have to phone in and follow up. Every time I call in I'm being promised it will be escalated. Called again this morning and was told that the contract is still pending and the monthly amount is now R250 more than agreed on as services was added that is supposed to be free. Long story short, if you want to upgrade, do it in a store and not over the phone. I have been a loyal customer for 8 years and this is how I'm being treated. Clearly I'm just a number to Vodacom.